Terms of use

SOS DAE is not a medical device and does not replace the emergency services. Faced with a suspected cardiac arrest, the first thing to do is call the emergency number of the country you are in. The app helps you find a defibrillator faster while help is on the way — it does not help you decide whether help is needed.

The resuscitation guidance follows ERC and AHA guidelines and is informational material. It is not a course, it certifies nothing, and it does not replace BLS/AED training.

The map comes from OpenStreetMap and OpenAEDMap, open databases maintained by volunteers, and is enriched by reports from people who walk past the devices. It is not a public register, it does not come from any official survey, and no authority validates it.

In practice this means a defibrillator shown on the map may not be there, may have been moved or removed, may sit behind a locked door, may have expired pads or battery, or may be unusable for reasons nobody has reported yet. The reverse is also true: there are defibrillators the map does not show.

Distances and directions are straight-line estimates based on the position your device reports. GPS is wrong by metres, and the real walking route is almost always longer than the one shown. “Nearest” is a suggestion, not a measurement.

Opening hours, where present, come from the same source and age the same way.

Some devices show that whoever is responsible for them states they keep them maintained, with the date of the last check they recorded. That is the operator’s statement, not our verification: they enter those dates in their own panel, and we only display them and check that none has passed.

We do not inspect devices, we do not require supporting documents, and we certify nobody’s compliance. The operator is responsible for the truth of what they state, and accepts this expressly when subscribing to the service.

Anyone can propose a defibrillator, confirm one or report its condition. It requires an account and it requires being physically on site: the app measures your position to check. No contribution involves free text — only choices among preset answers — a design decision that holds moderation, translation and privacy together.

By contributing you declare that what you report matches what you observed in person. Adding points that do not exist, or reporting a device as missing when it is there, harms whoever will be looking for a defibrillator in an emergency, and it is the one thing this service punishes: doing it leads to an automatic suspension that grows longer if it happens again.

Confirmed contributions become part of the public map and remain even if you delete your account, without your name attached. This is not a way of keeping something of yours: those points were corroborated by other people, and removing them would harm whoever is looking for a defibrillator.

Your nickname, if you choose one, is public. Choosing one that impersonates a person, body or company, or that is offensive, will have it removed.

If you find a point that does not exist, an improper nickname or any content you believe unlawful, write to info@sosdae.com stating the town, the street and — if you can — what you saw on site. We reply saying what we decided and why.

Manifestly false points are removed and the account that added them is suspended.

It is for organisations responsible for defibrillators. It keeps track of sites, devices, expiry dates and interventions, and sends contacts a warning before something expires.

What it does: records what you enter, computes open deadlines and sends reminder emails. What it does not do: it does not check devices, it does not certify compliance, it does not replace the legal obligations of whoever is responsible for an AED, and it does not guarantee an alert will arrive — email is not a reliable channel and must not be your only safeguard.

The contacts you list are people, and you are the one collecting their data. By subscribing you undertake to have informed them of the processing, as Article 14 GDPR requires. Each of them can remove themselves from the list independently, using the link at the bottom of every message.

Subscription and cancellation: duration, price and payment terms are those stated at the time of subscription. The service can be cancelled at any time, taking effect at the end of the paid period. Processing of data on your behalf is governed by the agreement annexed to these terms.

On termination, the public certification of your devices switches itself off. Your data remains recoverable on request for thirty days, then it is deleted.

Defibrillator data comes from OpenStreetMap and is distributed under the ODbL licence: attribution is in the app, in the Guide screen, and on the website. The code, design and text of SOS DAE remain the property of those who made them.

Use of the app is personal. Bulk-extracting the device database to resell it or to build a competing service is not permitted by these terms — without prejudice to the freedoms the ODbL licence grants over OpenStreetMap data, which is and remains open.

These terms may change. Substantial changes are flagged visibly before they take effect, and the date at the top always says from when the text you are reading applies.

Italian law applies. For consumers, the court of their place of residence or domicile remains competent, and the mandatory rights granted by the Italian Consumer Code are unaffected. For business users, the court of Venice, Italy, has jurisdiction.